Frequently Asked Questions

• How do I Become an Authorized User/Proxy for my Minor Child?

  Guide to Accessing Another Patient’s Health Records via Proxy Invitation

  This guide provides a step-by-step process for authorized individuals to access another patient’s health records through a proxy invitation. If you need a proxy invitation, please contact the relevant medical organization first.

  Preparation for Proxy Access

  Before accepting a proxy invitation, ensure you have the following:

  • A FollowMyHealth™ Universal Health Record (UHR) account. While a connection to a medical organization is not required, a personal FollowMyHealth™ login is essential.
  • If you do not have a login, you can create one during the invitation acceptance process.
  • Existing FollowMyHealth™ UHR users are already prepared to accept an invitation.

  Steps for Accepting the Proxy Invitation

  Upon receiving the proxy invitation, follow these steps:

  Step I: Accessing the Invitation Link

  Click the link in your invitation.

  Step II: Creating or Logging into Your Account

  If you do not have a FollowMyHealth™ UHR, select “Sign Up and Connect”. For existing users, choose “Sign in and add this connection” and log in with your FollowMyHealth™ credentials.

  Step III: Completing the Sign-Up Form

  For new users, fill in your demographic information on the screen that appears after selecting “Sign Up and Connect”. Remember to use your details, not the minor’s. Click “Confirm and Continue” after completing the form.

  Step IV: Accepting the Terms of Use

  Agree to the Terms of Use by clicking “I Accept” at the bottom of the window. Note that selecting “I Decline” will prevent you from completing the process.

  Step V: Creating a Secure Username and Password

  Create a FollowMyHealth™ Secure username and password as shown below:

  

  Registering as a Proxy

  Follow the subsequent steps to register as a proxy:

  Step 1: Welcome Screen

  You’ll be informed about the account creation. Click “Next” to continue.

  

  Step 2: Entering the Invite Code

  Enter the invite code provided in the invitation email or by the organization. Click “Next” after entering the code.

  

  Step 3: Request for Access Agreement

  Agree to the Request for Access to connect to your medical organization via FollowMyHealth™. This document is always accessible in the “Documents” section of your account.

  

  Step 4: Uploading Health Records

  Proceed with the uploading of health records.

  

  Note on Switching Accounts

  To switch to the proxy account, click on the dropdown arrow next to “Hello”.

  

• Is it possible to get my child’s information through the FollowMyHealth® Universal Health Record?

  Accessing Your Child’s Medical Records: A Guide for Parents

  As a parent, if you are looking to access your child’s medical information, the first step is to reach out to the healthcare organization holding these records. This organization will review your request in accordance with their policies, as well as state and federal laws. Upon approval, they will initiate the process by sending you a proxy invitation via email.

  To understand the procedure for responding to this invitation and gaining authorized access, please click here for a comprehensive guide.

• Can I delete my portal account?

  Portal accounts can be deleted at any time. The option to delete the account can be found under the My Account tab, within the Preferences section. Simply select “Delete the UHR”.

• Can I change information in my portal account?

  You have complete control over the information contained in the portal account. You can add and delete conditions, medical history, medications, vital signs and allergies. Any change you make to these items will not be transmitted to our office. You can send this information to us in the form of a message using the Send Message link at the top of the page.

  Changes to your demographic information, such as your name, address or phone number, your insurance information or preferred pharmacy can be transmitted to us. After you save your changes, you will be asked if you would like to send the new information to us.

• What if I find incorrect information in my portal account?

  If you find that information from our office is incorrect, please contact us either by sending us a message with the details or calling our office at 518-434-1446.

• Can I request an appointment online?

  Established patients may send an appointment request to our office. These requests are processed as messages, and you will be contacted by a member of our staff to facilitate scheduling.

• Are prescription refills available through the portal?

  Yes, you can request a refill of medication prescribed by our office through your portal account.

• Can I email the office?

  Yes, you can send a secure message from your portal account to our office. Please note that messages are only monitored during normal business hours, 8:30AM – 5:00PM Monday through Friday, excluding holidays. If you are experiencing symptoms that may require an appointment or another form of treatment, please CALL our office at 518-434-1446. This will allow us to respond quickly to assess your condition.

• Are mobile apps available?

  Once your account is active, you can access it from any mobile device. The FollowMyHealth App is available for Android and IOS devices through Google Play and the APP Store. Just search for FollowMyHealth.

• What if I forget my password?

  Your password is not stored by FollowMyHealth. If you created a FollowMyHealth specific log-in click on the “reset password” link on the log-in page and you will receive instructions on how to reset your password. If you login using Facebook, Google, Windows Live or Yahoo, you must go to that site and use the method provided by that service to have your password reset.

• What are the password requirements?

  Password must be at least 8 characters in length, and must include at least one number and one special character, such as: !@#$%^)&*-(

• Is medical data in the portal secure?

  Yes. FollowMyHealth uses encryption techniques to protect your information while in transit and while stored in your account. This information is only accessible using the password you created.

• How do I create an account?

  Creating an account to access your information is easy. You can complete a portal account request form the next time you visit our office or you can click here to request an account online. Please note: If you request an account online, you’ll need to add Certified Allergy & Asthma Consultants as a “Connection” in your account. You’ll find “Connections” under the My Account tab and will look for Certified Allergy & Asthma Consultants using the search field.

  You can add the health information of minor children to your portal account. Simply call our portal support line at 518-434-1446 or email portalsupport@certifiedallergy.com to request access as a proxy.

  To protect the privacy of medical information, we’ll undertake steps to verify your identity and/or your right to act as a proxy. Once that has been done, you’ll receive an email from noreply@FollowMyHealth.com. This email will provide information you will need to complete the set up of your account.  Just click on the link contained in the email and you’ll be on your way to creating an account.  Follow these 3 steps to create your account:

  1. Click Sign Up and Connect
  2. Create a User Name and Password
  3. Connect your account, accept the terms of service and enter your invitation code.

  After creating the account, you can also access the portal using an existing log-in you have for Facebook, Google, Microsoft, Yahoo or Cerner. Rest assured these companies will not have access to your personal health information.  To use an existing log-in: access your portal account, choose the My Account tab, select Preferences, and then choose Sign-in Preferences to add the account.

• Who can have a portal account?

  Patients of our practice age 18 years and older are eligible for an account. Parents and guardians of minor children up to 18 can also have an account known as a “proxy”. The medical information of multiple family members can be managed through one portal account maintained by an adult family member. It’s also possible for both parents (or guardians) to have separate accounts to which minor children are linked.

  If you request a proxy account for a minor child (under age 18) you will have access to their full medical record until they reach age 18. Once the child reaches 18, you will only have access to historical information and will be unable to view any new medical information. At age 18, children need to create their own portal account to access their information. After doing so, they can grant access to parents or guardians by contacting our office.

  In certain instances, adults may have a proxy account for the health information of another adult. This typically requires the consent of the adult whose information will be maintained in the account. In cases where an adult patient may be mentally impaired or in need of supervision, access to patient information may be granted to a responsible adult without consent.