Frequently Asked Questions
Who can have a portal account?
Patients of our practice age 18 years and older are eligible for an account. Parents and guardians of minor children up to 18 can also have an account known as a “proxy”. The medical information of multiple family members can be managed through one portal account maintained by an adult family member. It’s also possible for both parents (or guardians) to have separate accounts to which minor children are linked.
If you request a proxy account for a minor child (under age 18) you will have access to their full medical record until they reach age 18. Once the child reaches 18, you will only have access to historical information and will be unable to view any new medical information. At age 18, children need to create their own portal account to access their information. After doing so, they can grant access to parents or guardians by contacting our office.
In certain instances, adults may have a proxy account for the health information of another adult. This typically requires the consent of the adult whose information will be maintained in the account. In cases where an adult patient may be mentally impaired or in need of supervision, access to patient information may be granted to a responsible adult without consent.
How do I create an account?
Creating an account to access your information is easy. You can complete a portal account request form the next time you visit our office or you can click here to request an account online. Please note: If you request an account online, you’ll need to add Certified Allergy & Asthma Consultants as a “Connection” in your account. You’ll find “Connections” under the My Account tab and will look for Certified Allergy & Asthma Consultants using the search field.
You can add the health information of minor children to your portal account. Simply call our portal support line at 518-429-2650 or email firstname.lastname@example.org to request access as a proxy.
To protect the privacy of medical information, we’ll undertake steps to verify your identity and/or your right to act as a proxy. Once that has been done, you’ll receive an email from noreply@FollowMyHealth.com. This email will provide information you will need to complete the set up of your account. Just click on the link contained in the email and you’ll be on your way to creating an account. Follow these 3 steps to create your account:
1. Click Sign Up and Connect
2. Create a User Name and Password
3. Connect your account, accept the terms of service and enter your invitation code.
After creating the account, you can also access the portal using an existing log-in you have for Facebook, Google, Microsoft, Yahoo or Cerner. Rest assured these companies will not have access to your personal health information. To use an existing log-in: access your portal account, choose the My Account tab, select Preferences, and then choose Sign-in Preferences to add the account.
Is medical data in the portal secure?
Yes. FollowMyHealth uses encryption techniques to protect your information while in transit and while stored in your account. This information is only accessible using the password you created.
What are the password requirements?
Password must be at least 8 characters in length, and must include at least one number and one special character, such as: !@#$%^)&*-(
What if I forget my password?
Your password is not stored by FollowMyHealth. If you created a FollowMyHealth specific log-in click on the “reset password” link on the log-in page and you will receive instructions on how to reset your password. If you login using Facebook, Google, Windows Live or Yahoo, you must go to that site and use the method provided by that service to have your password reset.
Are mobile apps available?
Once your account is active, you can access it from any mobile device. The FollowMyHealth App is available for Android and IOS devices through Google Play and the APP Store. Just search for FollowMyHealth.
Can I email the office?
Yes, you can send a secure message from your portal account to our office. Please note that messages are only monitored during normal business hours, 8:30AM – 5:00PM Monday through Friday, excluding holidays. If you are experiencing symptoms that may require an appointment or another form of treatment, please CALL our office at 518-434-1446. This will allow us to respond quickly to assess your condition.
Are prescription refills available through the portal?
Yes, you can request a refill of medication prescribed by our office through your portal account.
Can I request an appointment online?
Established patients may send an appointment request to our office. These requests are processed as messages, and you will be contacted by a member of our staff to facilitate scheduling.
What if I find incorrect information in my portal account?
If you find that information from our office is incorrect, please contact us either by sending us a message with the details or calling our office at 518-434-1446.
Can I change information in my portal account?
You have complete control over the information contained in the portal account. You can add and delete conditions, medical history, medications, vital signs and allergies. Any change you make to these items will not be transmitted to our office. You can send this information to us in the form of a message using the Send Message link at the top of the page.
Changes to your demographic information, such as your name, address or phone number, your insurance information or preferred pharmacy can be transmitted to us. After you save your changes, you will be asked if you would like to send the new information to us.
Can I delete my portal account?
Portal accounts can be deleted at any time. The option to delete the account can be found under the My Account tab, within the Preferences section. Simply select “Delete the UHR”.