An Important Message for Our Patients

 

We are committed to caring for our patients in a safe and effective manner during the coronavirus (COVID-19) outbreak, as you have come to expect from us.  This is a rapidly changing situation so please refer to our website www.certifiedallergy.com for updated information.

Our offices are currently open for visits and injections.  Should we need to change our office hours, we’ll inform you via email and post a notice on our website.

We continue to monitor information from the Centers for Disease Control (CDC) and the NYS Department of Health.  As the number of cases of coronavirus have continued to increase in the Capital Region, we are taking additional precautions to protect our patients and staff from exposure.

We have taken the following precautions to mitigate the spread of the virus, while continuing to offer appointments and injection hours:

  • We are taking the temperature of any individual entering the office.
  • Our staff is subject to temperature screening each day and are monitoring themselves for symptoms of any type of illness. They understand the importance of staying home when ill. 
  • We will be moving many of our established patient appointments to on-line telehealth visits, so patients no longer need to come to our office to see their physician. Patients with pending appointments will be contacted with instructions on how to “connect” with their doctor using their smartphone, tablet, laptop or PC.  This allows us to reduce the number of people in our waiting room and promotes greater “social distancing”.
  • Patients requesting an appointment for a sick visit are subjected to additional screening questions and if an appointment with our office is needed, they are offered a telehealth visit as discussed above.
  • We are instituting additional cleaning protocols for all areas of the office.
  • If a patient arrives in our office displaying any symptoms of illness, they are immediately provided a mask and escorted from the arrival area to a room designated for this purpose.
  • Hand sanitizer stations are available in our waiting rooms.
  • We have removed all non-essential items from waiting areas and exam rooms.

Help Us Maintain a Healthy Environment for Patients and Staff

When coming to our office for a visit or an allergy injection we ask that you be mindful of the following:

  • If you are ill and have a scheduled appointment, please contact our office before coming to the visit. We’ll assess your symptoms and determine the best options for you.  You may be offered a telehealth visit or we may treat your symptoms over the phone and schedule a follow-up appointment.
  • We ask that you limit the number of people who accompany you to an office visit or injection. Adult patients should come alone unless it is essential that you be accompanied to the visit.  Children should be accompanied by one parent or guardian only.  Other children should not attend the appointment.  If others are brought to the appointment, you will be asked to reschedule.

A Special Note to Injection Patients

We are continuing to offer allergy injections to patients on a walk-in basis.  As discussed above, we have increased “social distancing” in our offices by reducing the number of on-site visit appointments with our physicians.    

Many patients have expressed concern about the required 30-minute wait time following an injection.  Please consider the following points about the waiting period.

  • The waiting period is important as it allows us to monitor patients for reactions to their allergy shots.
  • With so many people working from home and area schools closed, we have seen patients coming throughout the day for allergy injections, rather than at peak times you may have experienced in the past, such as the end of the day. This has reduced the number of patients in our waiting rooms, as has the reduction in our physician visit schedules described above.

Some injection patients may be able to extend the number of days between their injections.

  • Patients receiving injections for environmental allergies (pollens, molds, mites and animals) have the option to extend their injection interval to reduce the frequency of visits to our office.
    • Weekly patients who want to continue with their build-up schedule can come within 14 days of their last injection and still receive an increased dose. They can also come within 28 days of their last injection and have their dose held at the current level.  This prevents patients from “losing ground” against the progress they have made toward their maintenance dose.
    • Patients at their maintenance dose need to return within 28 days of their last injection to maintain the current dose.
  • Patients who receive injections for bee sting allergy should continue on their current schedule.
  • Patients receiving Xolair injections should continue on their current schedule.